Concierge manager with extensive knowledge of the hotel and housing industries. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Tracking, monitoring and inspecting amenity areas when rented by residents. Enthusiastic and adaptable with results resolution in diverse environments. Also preparing bi weekly closing of the cash bank. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Provided full customer service for high-end clientele. Core Competencies. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Greeted guests in a welcoming and positive manner. Determined the charges for services requested, collected deposits or payments, or arranged for billing. A highly motivated and skilled professional who graciously resolves challenging client issues. Picked up and delivered items, and ran errands for guests/management. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Deliver any mail, packages and newspapers to the owners of the building. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Observed customers CCTV has an alarm system customer service, handle switchboard. Creating a luxury environment, exceeding expectations in genuine hospitality service. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. 2. Addressed residents satisfaction with services' provided. Scheduling doctor and transportation appointments for patients and guests. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. The objective section is your first contact with the employer, so make the most of it! Problem-solving skills. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. In the description of your work history, you might want to use some of these key words. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Provided guidance on preventive services. Managed merchandising presentation, signage, lighting, and general spa maintenance. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Secured access points and communicate with security staffs (night shift). Input orders into Ramquest for Reliant Title. Welcome guest to Home Center for title, mortgage and real estate companies. Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. Improved team rapport and signature service through daily forms of communication. Coordinate pre-conferences for event overview with clients, various executives and departments. Managed customer analytics to include staff engagement. Read The Balance's editorial policies. They greet and interact with patrons, and provide assistance with a variety of day-to-day tasks. Fostered 20% increase in customer loyalty by implementing interaction improvements. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Concierge Resume Vocabulary & Writing Tips. Relaying calls to proper departments and performing a variety of related clerical duties. Referred unresolved customer grievances to designated departments for further investigation. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Resolved problems and complaints that residents may have. 8. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. 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