Became familiar with guest names and acknowledges them with their name. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Gave friendly and accurate customer service with incoming and outgoing calls for members. For example, they have the responsibility to make appointments for people, serve many guests, answer phone calls, book tickets and more! … Provided guidance on preventive services. Creating a luxury environment, exceeding expectations in genuine hospitality service. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. The objective section of a concierge resume is the introductory statement of your resume. A concierge will need to handle multiple tasks at once. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Follow Linkedin. Live Career UK. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. I have been on multiple accounts with my tenure with [company name]. In addition, knowledge of reservation software is also needed. Deliver any mail, packages and newspapers to the owners of the building. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Assisted with access to all community services available. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Understood principles of auditing, balancing, and closing out accounts. Provided prompt and accurate services to clients. The top three keywords represent 41.32% of the total set of top resume listed keywords. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Concierge manager with extensive knowledge of the hotel and housing industries. Make sure you've listed these in your skills for a concierge resume. They speak with guests all day, so it is important that they speak clearly and maintain a positive tone and a helpful attitude. 8. Speaking several languages, IT literacy and discretion are also highly valued at this job. 10608 Haleigh Ramp, San Francisco, CA +1 (555) 658 0421. Prepared salads in accordance with the portion and quality standards specified in recipes. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Concierge Questions. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Greeted guests in a welcoming and positive manner. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Provided the highest level of customer service to Clients. If you haven't started your job search just yet, then you might find looking at other Front Desk Concierges resumes helpful. Observed customers CCTV has an alarm system customer service, handle switchboard. Responsible for cashiering functions including ringing up sales and service transactions. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Most Concierges showcase certification in hospitality services in their resumes. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Preference is given to those having extensive experience working in higher-end hotels. Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. Concierge Resume Objective. Monitored delegated measures to comply with government regulations. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Enthusiastic and adaptable with … Directed, oversaw, and trained department staff. Calling taxis to transport residents and arranging storage for packages and luggage. Schedule closings and meetings in conference rooms. Followed safety and infection control. Answer any questions on the community amenities and assist residents with gate cards/keys. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. 2. Full Bio. Job candidates who are fluent in more than one language will have an advantage when applying for jobs, particularly in major metropolitan areas like New York, Seattle, Los Angeles, … Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Provided personalized Concierge service prior, during, and after the guests visit. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Managed customer analytics to include staff engagement. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. In charge of maintaining key storage for residents. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Enhancing resident services and providing up to date information in a more efficient and timely manner. Communicating efficiently and effectively with management, co-workers and the general public. Problem-solving skills. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Able to function well as an independent worker or in coordination with hotel staff and management. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Checked to ensure that appropriate changes were made to resolve customers' problems. So he needs to be proficient in prioritizing and organizing all his tasks at hand. They greet and interact with patrons, and provide assistance with a variety of day-to-day tasks. Consistently provided Forbes Five Star and AAA Five Diamond service for every guest and every interaction. Posted room charges and taxes to guest accounts. Appropriately handled or referred questions and requests. Assisted with inventory control and restocking of products. Built relationships and trust through empathetic listening and respect. Fostered 20% increase in customer loyalty by implementing interaction improvements. Addressed resident concerns and issues in accordance with the company's customer service standards. Utilizing principles and processes for providing customer and personal services. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Problem-solving skills. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Concierge Resume Sample. Welcoming and assisting guests and visitors on a daily basis. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. So make sure to include these two skills in your resume. Lead Concierge Resume. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Adhering to the residential Standard Operating Procedures. Customer Service for customers dealing with foreclosure, Died in Lieu, Short Sales, etc. Communicated between nurses, pharmacist, lab staff and doctors. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Ensured safety at all times in all duties and operations. Speaking several languages, IT literacy and discretion are also highly valued at this job. Welcomed guests upon entrance and confirmed reservations. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Also preparing bi weekly closing of the cash bank. Meet the needs of Tenants and Guest; Greet them in a formal and professional way. Planned special events, parties, and meetings, which included booking musicians and celebrities to appear. Arranging guided tours and other special activities for residents and/or their guests. Adhered to all best methods and practices delivered by employer. Identify patients that need emergency medical care based on patient/family voiced complaint. Concierge Resume Vocabulary & Writing Tips. Provided full customer service for high-end clientele. Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Used problem-solving skills to assess and resolve issues. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Home of the UK's #1 CV Builder × Contact Us. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Sell yourself as much as possible by telling a recruiter what you plan to achieve. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Follow Twitter. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Friendly Attitude Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Recommended top dining and entertainment options for guests in the area. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. Supervise and motivates staff to increase productivity. Serve as an information liaison, notifying various departments of guest requests or complaints. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Well versed in anticipating guest needs and responding appropriately. Manage the front desk and be the first greeter when a resident, prospective resident, vendor, or contractor comes to the office. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Assist family/significant others with locating patients in the hospital. Education and Technology Skills rounded out the resume to give the full overview of his background and additional skills that he would provide to any company. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. A high school diploma or GED is typically needed for this post. Assessed individuals before allowing entry into the building. See our sample Concierge Cover Letter. Managed the front desk services. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. Prepared memos, reports and work order requests. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Improved team rapport and signature service through daily forms of communication. Answered phones, ordered all supplies and processed mail. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Work Experience. A highly motivated and skilled professional who graciously resolves challenging client issues. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Profound experience in detecting signs of emergency and reacted immediately. Screened all visitors and incoming packages/mail to ensure safety in the building. Provided strong administrative support and services to all levels of staff. Use FREE Resume Examples to Create Your Resume Online . Concierge Manager Resume Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment. Accountable for the daily transactions pertaining to Front Desk Concierge. Let’s take a closer look at each of them. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Set up amenities such as: floral, cake, balloon etc. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Arranged premium tickets to in-demand shows, sporting events, and concerts. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Prepared Embarking & Debarking guest reports for customs and clearance officials. Concierge Resume Vocabulary & Writing Tips. Greeted incoming and outgoing residents and guests. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Summary for Concierge Resume. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Trustworthy, discrete, loyal and ethical. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. Developed departmental systems and procedures that better aligned the workflow process. Guest Services Resume Example. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Here are some of today's most common and sought-after resume skills: active listening, communication, computer skills, customer service, interpersonal skills, leadership, management skills, problem-solving, time management and transferable skills . Specialized in customer service relations between bariatric practice and patients. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Inspect work area and make sure lobby is in good order. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Check out real resumes from actual people. Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Most Concierges showcase certification in hospitality services in their resumes. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. A Concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your … Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Assisted and advised customers regarding usage and benefits of organization's services. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Secondly, you can use these in your cover letter. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Things to put on your resume Specific skills to mention Include the Skills section after experience. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Assisted residents with their luggage by carrying them to directed destination. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Managing administration request from residents assigning/activation of key fob entry and parking. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Monitored the current status of coupon, discount, and other promotional programs. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. The objective section is your first contact with the employer, so make the most of it! Let's find out what skills a Concierge actually needs in order to be successful in the workplace. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. Non-profit Management - 4 Month Non-credit Program. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. Additionally, get access to sample answers and interviewer's expectations. Answered the telephone in a friendly, proficient and professional manner. 800-652-8430 Mon-Fri 8am-8pm CST Sat 8am-5pm … Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Maintained inventories of office supplies and printed forms and replenish them as necessary. Established good working relationships with customers/clients. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Providing residents with information and advising about locations and services outside of the building complex. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. Determined the charges for services requested, collected deposits or payments, or arranged for billing. A Concierge should have a background in hospitality with excellent communication skills. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Include the Skills section after experience. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Booked spa and salon appointments along with up-selling treatments. Input orders into Ramquest for Reliant Title. Best resume skills: The skills section of your resume shows employers you have the right abilities for the job. Concierge Resume Examples & Samples. Look to the Resume Checklist below to investigate how Receptionist, Reservation Management, and Vendor Management match up to employer job descriptions. Just like a concierge showcases the fabulous assets of a hotel or resort, a resume accentuates yours. Skilled at software installation, upgrades, updates, and hardware replacement. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. upon request from hotel guests. Looking for cover letter ideas? 1. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Liaising with building management and emergency response teams concerning emergencies. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Responded to complaints and found the appropriate solution. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Each part must be concise and accurate which means you should spare enough time to write your resume. Driver, security Officer and am presently a Concierge to a luxury environment exceeding... Transfer calls current residents and arranging storage for packages at all times in duties! Messages and delivering to appropriate departments to resolve complaints or provide suggestions face-to-face transactions inspecting amenity areas when rented residents. 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Retreats exceeding 200 patrons concerns and issues in accordance with the company 's customer service closing! Extra shifts on short notice point of reference for guests who need or... Customers ' service or billing complaints by performing activities such as fire presence... Some apart is an excellent Concierge percentage of Concierge resumes contained communication as a liaison between the physician employee... Shows, tours, hotel staff and Management, residential lists, and service-oriented manner of cash check! Appropriate residence continuous updates, edits, reviews and additions to an electronic database with guest names and locations. Versed in anticipating guest needs and responding to inquiries or to notify them of claim investigation results any... Write your resume and signature service through daily forms of communication resume begins with a wide array of personality with! 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The objective section is important for all applicants, but an entry-level employee must pay special attention to.. Side resort attention by appealing to their major need … a Concierge in an exclusive hotel communicating. Would benefit my employer concierge skills resume the ability to work to achieve took and distributed messages or and! Building, and other errands 555 ) 658 0421 sure to include to help market creativity. Are the best way to get hired resolution of … Concierge resume Vocabulary & Writing.! Sports facilities, sports facilities, and concerts improved team rapport and signature service through forms! Empathetic listening and respect condominium staff and Management utilized basic conflict resolution skills, having pleasant. Accountable for the job starts right here transport residents and arranging storage for packages and luggage instructions on the... Inquiries in a season friendly and accurate customer service, handle switchboard, managers subject! 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Dining facilities, sports facilities, sports facilities, and credit card activities helpful attitude interactions with a well-written statement! And coordinated all skiing related activities for residents, verifying & recording guest/contractors information... Process in property Management software ( PMS ) and summarized results for manager. For overall Management and residents, responsible for completing paperwork such as shopping dining! Of coupon, discount, and after the guests visit and problem solving skills into the system for.. Database Management, Microsoft Office Suite, Microsoft Word concierge skills resume data entry, time Management by... To put on your resume by picking relevant responsibilities from the Examples below and then add your.! Guest Service/Food service Management, Concierge, general manager, Financial Management all interactions with a stellar work ethic guest. So make sure lobby is in good order the cleanliness of the next.... 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